Terms and Conditions

Terms and Conditions

For www.visitlincoln.com

Please note that this page should not be relied on as a complete statement of the law. To understand your rights and obligations fully, study the relevant law or consult a solicitor. Full terms and conditions for usage of the website and our Privacy Policy can be found here

Prices and Payment

All product prices are in £ sterling and include UK VAT at the appropriate rate. Delivery charges are not included in the product prices quoted, these are added on to your order price - see below for delivery costs. We only accept payment by Visa, Mastercard, Switch and Delta. Payment is taken once we have established that we can fulfil your order, checked details and stock availability and despatched your goods.

Delivery of Purchased Items

We only deliver within the United Kingdom. We cannot guarantee delivery times but we aim to deliver within 5 working days.  Shipping cost is determined by the weight of your order.

Postage & Packaging Costs (P&P)

Postage and packaging costs will be made clear to you at the time of booking. We cannot ship goods outside of the United Kingdom.

Purchasing

All items offered on our website are subject to availability. To purchase any of the items on our website, click the "Add to Basket" button shown on each product page. When you place an order to purchase a product by clicking the button "Order Now", we will send you an e-mail confirming receipt of your order and containing the details of your order.

If you would like to make a bulk purchase please contact the Visitor Information Centre directly as it may be possible to obtain a discount on goods. Call +44 (0)1522  545458 or email visitorinformation@lincolnbig.co.uk.

Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've accepted your order or dispatched the product to you. The contract will be filed. For safety reasons the data contained in your order is not accessible via the Internet. We keep this data in confidence according to our privacy policy.

Cancellation - Souvenirs

You have the right to cancel your order within seven working days of delivery (starting the date of dispatch) and return the goods to us for a full refund of the price you have paid for your goods.

It is your responsibility to give notice of your wish to cancel within this cancellation period by email or letter. The goods must be returned to us in a saleable condition and in the original packaging at your expense, and we would recommend for your own protection that you use a recorded delivery service. You are under a duty to take reasonable care of the goods.

Cancellation of online ticket orders is not available unless otherwise stated.

Online Codes

Online codes are valid to the discretion of Visit Lincoln. Visit Lincoln reserves the right to discontinue an online code at any point. Only one code can be used per transaction. Codes exclude postage unless otherwise stated.

Refunds - Souvenirs

We have a no refund or exchange policy unless the goods are faulty and returned within 28 days of purchase. This policy is in line with trading standards legislation.

TERMS & CONDITIONS – COMPETITIONS

City & Countryside Guide Competition

The prize is as stated in the guide and is non-exchangeable. The closing date is inclusive as stated.

Only one entry per person. Competition is only open to UK residents aged 18 years or over. Employees of Lincoln BIG and the Lincolnshire Chamber of Commerce are ineligible to enter.

The winner will be selected at random after the closing date by random number generator from all entries received.

The winner will be notified by email or telephone (using the details provided at entry) within 7 days of the closing date.

If the winner cannot be contacted (via the details provided at the date of entry) within 7 days of selection, Visit Lincoln reserves the right to re-draw a winner of the competition and thereafter until a winner on these terms is found.

By entering any of Visit Lincoln’s competitions you agree to your name being published in any associated marketing.

By entering your details you are opting into receiving information (including marketing communications) which we think may be of interest to you by post or by email or similar technology.

Lincoln Loves Kids Competition

The prize is as stated in the guide and is not transferable or has nay cash alternative.

Accommodation, entertainment passes, and tickets are subject to availability and may alter depending on time of visit.

Only one entry per person. Competition is only open to UK residents aged 18 years or over. Employees of Lincoln BIG and the Lincolnshire Chamber of Commerce are ineligible to enter.

The winner will be selected at random after the closing date by random number generator from all entries received.

The winner will be notified by email or telephone (using the details provided at entry) within 7 days of the closing date.

If the winner cannot be contacted (via the details provided at the date of entry) within 7 days of selection, Visit Lincoln reserves the right to re-draw a winner of the competition and thereafter until a winner on these terms is found.

By entering, competition winners agree to participate in pre- and post- visit PR and marketing which may include meet and greets, social media, and blog posts.

By entering your details you are opting into receiving information (including marketing communications) which we think may be of interest to you by post or by email or similar technology.

Campaign Competitions

The prize is as stated on the competition literature and is non-exchangeable. The closing date is inclusive and stated on each individual competition.

Only one entry per competition, per person. Competitions are only open to UK residents aged 18 years or over. Employees of Lincoln BIG and the Lincolnshire Chamber of Commerce are ineligible to enter.

Winner(s) will be selected at random after the closing date by random number generator from all entries received.

Winner(s) will be notified by email or telephone (using the details provided at entry) within 7 days of the closing date.

If winner(s) cannot be contacted (via the details provided at the date of entry) within 7 days of selection, Visit Lincoln reserves the right to re-draw a winner of the competition and thereafter until a winner on these terms is found.

By entering any of Visit Lincoln’s competitions you agree to your name being published in any associated marketing.

By entering your details you are opting into receiving information (including marketing communications) which we think may be of interest to you by post or by email or similar technology.

Visit Lincoln is not accountable for any third party businesses involved in the competition. 

Online Competitions

The prize is as stated on the competition entry webpage and is non-exchangeable. The closing date is inclusive and stated on each individual competition.

Only one entry per competition, per person. Competitions are only open to UK residents aged 18 years or over. Employees of Lincoln BIG and the Lincolnshire Chamber of Commerce are ineligible to enter.

Winner(s) will be selected at random after the closing date by random number generator from all entries received.

Winner(s) will be notified by email or telephone (using the details provided at entry) within 7 days of the closing date.

If winner(s) cannot be contacted (via the details provided at the date of entry) within 7 days of selection, Visit Lincoln reserves the right to re-draw a winner of the competition and thereafter until a winner on these terms is found.

By entering any of Visit Lincoln’s competitions you agree to your name being published in any associated marketing.

By entering your details you are opting into receiving information (including marketing communications) which we think may be of interest to you by post or by email or similar technology.

Social Media Competitions

The prize is as stated on the competition post/tweet and is non-exchangeable. The closing date is inclusive.

Only one entry per competition, per person. Competitions are only open to UK residents aged 18 years or over. Employees of Lincoln BIG and the Lincolnshire Chamber of Commerce are ineligible to enter.

Twitter competitions require users to retweet a specific tweet. The winner will be drawn from all who retweet using Tweetdraw. Winners will be contacted via Twitter to provide an email address to arrange the prize with.

Facebook competitions require users to like or comment on a Facebook post, or post something to the Visit Lincoln Facebook page. The winner will be drawn by a random number generator from all who follow the competition instructions on the competition post. Winners will be contacted by tagging on the post to provide an email address to arrange the prize with.

If winner(s) cannot be contacted on social media within 7 days of selection, Visit Lincoln reserves the right to re-draw a winner of the competition and thereafter until a winner on these terms is found.

Terms & Conditions - Accommodation bookings 

Visitlincoln.com displays available accommodation. Booking transactions for accommodation take place on third party websites. The payment does not take place on visitlincoln.com. Terms and conditions in relation to accommodation bookings are in accordance with the third party supplier/website where that transaction takes place.

Visitlincoln.com does not in any way endorse the accommodation that can be booked via third party websites or that is listed on visitlincoln.com.

General Terms & Conditions - Ticket Sales

Any tickets purchased via visitlincoln.com such as events, passes and visitor attractions are subject to the terms and conditions of the third party event organiser/business that the ticket is purchased for.

If purchased online, a printed version of your ticket receipt must be taken to gain entry to the event.

Purchases will only be refunded where the terms & conditions for that particular third party suppliers specifies that refunds are available.

We advise you to check with the third party supplier before setting out on your journey that there have been no changes made to the event or opening times and that your ticket is still valid.

By participating in any event or visiting any attractions or business you are doing so at your own risk. VisitLincoln.com (Lincolnshire Chamber of Commerce) do not accept any responsibility for any accident/loss of personal belongings or inconvenience caused.

Terms & Conditions specific to the Joint Ticket (Castle & Cathedral)

The e-ticket (attached to email receipt) for the Joint Ticket must be traded in at Lincoln Visitor Information Centre for a physical Joint Ticket - either by print off or shown on a mobile device. Print offs or mobile devices will not be accepted for entry at either Lincoln Castle or Lincoln Cathedral. The e-ticket may only be used once per order.

The Joint Ticket is not valid on days when Lincoln Castle's grounds are closed (eg. private functions, graduation receptions) or when entry to Lincoln Cathedral is free or restricted (eg. graduation ceremonies, special services).

Visit Lincoln is not responsible for alerting customers when the ticket is not valid, although it will try to do so. We advise customers to check with Lincoln Castle and Lincoln Cathedral before a journey to visit is made to ensure validity of the Joint Ticket.

The Joint Ticket is valid for one year from the date of the redemption of the e-ticket.

Terms & Conditions specific to Tour Lincoln (Sightseeing Bus Tour)

Tickets for Tour Lincoln are valid for two days - the day the ticket is bought for and the following day. Space on the bus is first come first serve and subject to availability.  Please check the service is running before you visit.

Offers and discounts can only be redeemed when a valid Tour/Visit Lincoln ticket is produced.  Photocopies are not accepted.  Please check opening times and prices of individual businesses.  Up to two free children per full paying adult.  Any additional children must be paid for.  Children must be accompanied by an adult.

If purchased online, a printed version of your ticket receipt must be taken to use on the bus.  Alternatively, you may exchange your printed receipt for a hard copy of the ticket at the Visitor Information Centre in Castle Square.

Occasionally the service may not be able to run due to special events in the city.  Please check before you travel.

Terms & Conditions specific to Lincoln Ice Rink

Lincoln BIG has a ‘No Refunds' Policy for ice rink tickets.

Base Line Sports International and Lincoln Business Improvement Group (Lincoln BIG) reserve the right to refuse entry to the rink.

The rink may need to close due to poor weather conditions including heavy rain. If you feel that the rink may be closed then please phone the on site box office on +44 (0)1522 717118.  As Lincoln BIG has a ‘No Refunds' Policy, in the event that the rink is closed due to poor weather another time slot will be found for you.

Under 8s must be accompanied by a rink paying adult at all times. One child under 8 per adult skater (except for school skating sessions when a teacher/pupil ratio will be sent out to the individual school).

The management reserve the right, at their sole discretion, to refuse admission or remove anyone from the premises without a ticket or not abiding by the rink rules.

Any sport activity involves an element of risk. By participating in this activity you do so at your own risk. Base Line Sports International and Lincoln BIG take no responsibility for injury from participation. By participating in this activity you accept the disclaimer and agree you have received a safety briefing and fully understand the risks involved.

Customer Service

Any complaints regarding the goods or services supplied should be made to:

Lincoln Souvenirs
Lincoln Visitor Information Centre
9 Castle Hill
Lincoln
LN1 3AA

Tel: +44 (0)1522 545458
Email: visitorinformation@lincolnbig.co.uk

You can e-mail, write or telephone us with your complaint.

Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.




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